| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 97529 | 84800 | 86.95% | 12729 | 13.05% | 35764 | 32222 | 90.10% | 3542 | 9.90% | 16747 | 14431 | 86.17% | 2316 | 13.83% | 33116 | 27923 | 84.32% | 5193 | 15.68% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 17022 | 14371 | 84.43% | 2651 | 15.57% | 7409 | 6551 | 88.42% | 858 | 11.58% | 2942 | 2463 | 83.72% | 479 | 16.28% | 4300 | 3334 | 77.53% | 966 | 22.47% |
| 2 | WATER QUALITY COMPLAINTS | 4713 | 3949 | 83.79% | 764 | 16.21% | 1592 | 1416 | 88.94% | 176 | 11.06% | 971 | 794 | 81.77% | 177 | 18.23% | 1691 | 1383 | 81.79% | 308 | 18.21% |
| 3 | ROAD CUTTING COMPLAINTS | 8267 | 6836 | 82.69% | 1431 | 17.31% | 2120 | 1728 | 81.51% | 392 | 18.49% | 1462 | 1171 | 80.10% | 291 | 19.90% | 4268 | 3587 | 84.04% | 681 | 15.96% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 44851 | 37903 | 84.51% | 6948 | 15.49% | 17703 | 15840 | 89.48% | 1863 | 10.52% | 7680 | 6481 | 84.39% | 1199 | 15.61% | 13917 | 11059 | 79.46% | 2858 | 20.54% |
| 5 | MISCELLANEOUS COMPLAINTS | 22676 | 21741 | 95.88% | 935 | 4.12% | 6940 | 6687 | 96.35% | 253 | 3.65% | 3692 | 3522 | 95.40% | 170 | 4.60% | 8940 | 8560 | 95.75% | 380 | 4.25% |