| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 89892 | 73841 | 82.14% | 16051 | 17.86% | 28294 | 24645 | 87.10% | 3649 | 12.90% | 16089 | 12820 | 79.68% | 3269 | 20.32% | 34250 | 27027 | 78.91% | 7223 | 21.09% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 15435 | 11526 | 74.67% | 3909 | 25.33% | 5815 | 4826 | 82.99% | 989 | 17.01% | 2935 | 2103 | 71.65% | 832 | 28.35% | 4459 | 2834 | 63.56% | 1625 | 36.44% |
| 2 | WATER QUALITY COMPLAINTS | 4521 | 3320 | 73.44% | 1201 | 26.56% | 1322 | 1064 | 80.48% | 258 | 19.52% | 930 | 655 | 70.43% | 275 | 29.57% | 1844 | 1290 | 69.96% | 554 | 30.04% |
| 3 | ROAD CUTTING COMPLAINTS | 6744 | 5888 | 87.31% | 856 | 12.69% | 1222 | 1116 | 91.33% | 106 | 8.67% | 1160 | 996 | 85.86% | 164 | 14.14% | 3945 | 3424 | 86.79% | 521 | 13.21% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 41086 | 32038 | 77.98% | 9048 | 22.02% | 14076 | 12007 | 85.30% | 2069 | 14.70% | 7485 | 5699 | 76.14% | 1786 | 23.86% | 14377 | 10325 | 71.82% | 4052 | 28.18% |
| 5 | MISCELLANEOUS COMPLAINTS | 22106 | 21069 | 95.31% | 1037 | 4.69% | 5859 | 5632 | 96.13% | 227 | 3.87% | 3579 | 3367 | 94.08% | 212 | 5.92% | 9625 | 9154 | 95.11% | 471 | 4.89% |