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COMPLAINT MANAGEMENT DASHBOARD

ID Complaint Type TOTAL O&M Complaint Trial Run Complaint Under-Construction Complaint
Total Closed Closed(%) Pending Pending(%) Total Closed Closed(%) Pending Pending(%) Total Closed Closed(%) Pending Pending(%) Total Closed Closed(%) Pending Pending(%)
Total 109501 96076 87.74% 13425 12.26% 43835 39708 90.59% 4127 9.41% 17425 15326 87.95% 2099 12.05% 34795 29702 85.36% 5093 14.64%
1 PIPE LINE DAMAGE COMPLAINTS 19561 17038 87.10% 2523 12.90% 9031 8208 90.89% 823 9.11% 3250 2856 87.88% 394 12.12% 4629 3708 80.10% 921 19.90%
2 WATER QUALITY COMPLAINTS 5155 4505 87.39% 650 12.61% 1847 1702 92.15% 145 7.85% 1014 900 88.76% 114 11.24% 1756 1489 84.79% 267 15.21%
3 ROAD CUTTING COMPLAINTS 8596 7525 87.54% 1071 12.46% 2475 2210 89.29% 265 10.71% 1415 1232 87.07% 183 12.93% 4255 3709 87.17% 546 12.83%
4 IRREGULAR WATER SUPPLY COMPLAINTS 52509 44416 84.59% 8093 15.41% 22559 19993 88.63% 2566 11.37% 8248 7002 84.89% 1246 15.11% 15163 12248 80.78% 2915 19.22%
5 MISCELLANEOUS COMPLAINTS 23680 22592 95.41% 1088 4.59% 7923 7595 95.86% 328 4.14% 3498 3336 95.37% 162 4.63% 8992 8548 95.06% 444 4.94%